Terms & Conditions

1. Acceptance of Terms

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By purchasing, accessing, or using products and services from Alliance Fleet, LLC ('Seller', 'Alliance Fleet', 'we', 'us'), you affirm that you are of legal age, have authority to enter into these Terms, and agree to be bound by them.

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2. Services

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• Alliance Fleet provides vehicle upfitting, installation, fabrication, parts, and related services. Availability may vary by location and market conditions; we may change or discontinue products or services without notice.

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• Products and services must be used only for their intended purposes. Misuse, abuse, or unauthorized modification is prohibited.

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3. Orders & Payment

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Buyer agrees to provide complete and accurate order information; changes must be communicated in writing.

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• All prices are in U.S. dollars and exclude applicable taxes, duties, shipping, freight, transportation, and other fees unless otherwise specified in writing. Such charges may be invoiced separately or included in the final invoice.

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• Orders may include multiple vehicles or units. Seller may invoice upon completion or shipment of part of the order; payment for partial shipments is due per these Terms and may not be withheld due to pending items.

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• Unless otherwise agreed in writing, payment is due at the time of vehicle pickup or shipment. Customers with approved credit terms must pay according to those terms.

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• Past‑due balances are subject to a finance charge of 1.5% per month (18% annually) or the maximum rate allowed by law. Seller may suspend future work or delivery if payment is late. Buyer is responsible for all collection costs, including attorney’s fees.

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• Certain charges—such as project coordination, rework, storage, or administrative time—may be bundled into standard labor or part codes and not itemized separately unless otherwise agreed in writing; where the parties understand charges will be consolidated, that billing method is deemed accepted.

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Credit card payments are subject to a 3% surcharge.​

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4. Cancellations & Modifications

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• Orders may not be canceled or modified more than five (5) business days after the earlier of: (a) confirmation of the vehicle’s VIN, or (b) the vehicle’s arrival at Seller’s facility.

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• Cancellations after this window may incur charges based on costs incurred. Orders canceled after work has begun or after parts have been ordered are non‑refundable. Custom or special‑order items are non‑cancellable and non‑returnable.

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• Buyer acknowledges that vehicles shipped directly to Seller by OEMs or dealers may trigger parts procurement or scheduling before physical arrival; cancellation after that point may incur fees.

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5. Delivery, Pickup, Returns & Storage

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• We will make reasonable efforts to deliver within agreed timeframes; delays may occur due to unforeseen circumstances.

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• Buyer must either (a) pick up the vehicle or (b) authorize outbound shipment in writing within five (5) business days of receiving Seller’s written completion notice. Vehicles not picked up or scheduled within this window may incur daily storage and handling fees. Failure to retrieve or schedule shipment of the vehicle within this period shall subject the vehicle to storage and handling fees, which are waived for the initial thirty (30) days and thereafter assessed at a rate of $25 per day.

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• If Buyer fails to provide timely delivery/pickup instructions or causes delay, Seller may charge storage and handling fees, arrange shipment at Buyer’s risk and expense, or treat the order as fulfilled and issue a final invoice.

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Returns: Refer to Seller’s Return Policy provided with your order for return eligibility, timelines, and procedures.

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6. Risk of Loss & Title Transfer

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• Title and risk of loss transfer to Buyer upon shipment from Seller’s facility, regardless of who arranges transportation.

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• Buyer is responsible for insuring the vehicle while in Seller’s possession and from the point of shipment onward.

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• While vehicles remain in Seller’s possession prior to shipment, Buyer bears risk for all loss or damage not resulting from Seller’s gross negligence. Seller is not liable for theft, damage, or loss occurring after shipment.

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7. Inspection & Acceptance

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• Buyer must inspect vehicles and services within ten (10) business days of delivery or completion notice. Absence of written notice of defect within this period constitutes acceptance.

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• Claims must be submitted in writing with supporting documentation and are subject to Seller review. If timely notice is provided, Seller may, at its sole discretion, repair the vehicle, dispatch technicians, or direct Buyer to an authorized repair facility. Repairs due to Seller’s negligence are at Seller’s expense; all other repairs and transportation are Buyer’s responsibility. Repair is Buyer’s exclusive remedy for rejected work.

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8. Warranty

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• Seller warrants workmanship for twelve (12) months from Buyer’s receipt of the vehicle.

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• Warranty excludes: normal wear and tear; misuse; improper maintenance; third‑party modifications; external impacts or environmental damage.

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• Parts are covered solely under applicable OEM or supplier warranties. Seller is not responsible for third‑party warranty administration unless agreed to in writing.

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9. Limitation of Liability

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• Seller’s liability is limited to the lesser of: (i) the cost of re‑performing defective services, or (ii) the original invoice value of the affected item.

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• In no event is Seller liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, downtime, or business interruption.

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10. Privacy

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• Seller collects and processes personal information as described in Seller’s Privacy Policy. By using our products and services, you consent to such collection and use.

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11. Suspension/Termination

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• Seller may suspend or terminate access to services or work, with or without cause, at its discretion and without notice, including for nonpayment or material breach.

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12. Force Majeure (Including Hail)

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• Seller is not responsible for delays or non‑performance caused by events beyond its control, including but not limited to natural disasters, labor shortages, supply‑chain issues, transportation disruptions, power outages, or regulatory actions.

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• Hail Damage: Seller disclaims liability for hail‑related damage; Buyer should maintain appropriate insurance coverage.

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13. Severe Price Increases

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• If market or supplier conditions cause significant price increases beyond Seller’s control, prices may be adjusted. Seller will make reasonable efforts to notify Buyer with an explanation and effective date.

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14. Changes to Terms

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• Seller may update these Terms at any time. Continued engagement after updates constitutes acceptance of the revised Terms.

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15. Governing Law & Venue

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• These Terms are governed by the laws of the State of Delaware. Any disputes shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware.

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16. Entire Agreement

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These Terms, together with applicable invoices, quotations, and written sales documents, constitute the entire agreement between Seller and Buyer. Conflicting terms in Buyer forms are rejected unless accepted in writing by Seller.

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This document is the property of Alliance Fleet, LLC. Unauthorized reproduction is prohibited.